FAQ | Student Apartments in Columbia, MO
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Frequently asked questions

When is the leasing office open?

The Leasing Office is open 7 days a week.
Monday - Friday: 9 am - 7 pm
Saturday: 10 am - 5 pm
Sunday: 12 pm - 4 pm


How do I submit a maintenance request?

Residents are encouraged to submit maintenance requests on their resident portal. This allows for the most efficient work order completion as it is input immediately into our system for our maintenance teams to see. Brookside’s customer service team can be reached at any time over the phone by calling 573-815-7424. Residents can call and the customer service team will dispatch a member of the on-site maintenance staff to take care of it in priority order. You can also email the information to customerservice@liveatbrookside.com.


When is rent due and how do I pay it?

Rent is officially due on the first of every month. The preferred method of payment is through the resident portal on Entrata. You can pay via e-check, credit card and other methods as well.


How do I contact customer service?

You can call 573-815-7424 or email customerservice@liveatbrookside.com
Customer Service Office Hours:
Monday - Friday: 9 am - 6 pm
Saturday: Closed
Sunday: Closed


What do I need to bring to my new apartment

Bedroom/bathroom: linens, towels, toiletries, shower curtain (we provide the rod!), organizational items, bath mat, and curtains if you want them.
Living room/Kitchen: coffee maker, toaster, pots & pans, silverware, plates, cups, cleaning supplies, rug.
Each unit has a washer and dryer, don't forget laundry detergent!
If you know your roommates, you can talk in advance to coordinate on larger shared items.


What is OK to hang on the walls?

TV mounts are NOT allowed, general adhesives do more damage than they are worth. You may utilize tacks, nails, screws to hang anything you please to make this place your home! Rule of thumb: Keep the holes smaller than a dime.


How do I contact security?

In addition to providing a safe place to live we employ Signal 88 courtesy officers who are on call for Brookside residents 24/7. Want someone to walk you from your car to your front door after dark? Have neighbors that are being a little loud on a week night? Signal 88 is there to assist and can be contacted at 573-234-3864.


Does Brookside Provide a Bus?

Brookside offers a shuttle between Townhomes and campus and a shuttle between Midtown and campus! You will need to have your Brookside ID card provided to you when you move in because this changes every year. Pick up and Drop off at Townhomes is in front of the Townhomes Clubhouse, In front of 340 Brookside Lane and Near Brookside Lane and Hilltop Intersections. Drop off for Midtown is in front of 1221 on Walnut Street On campus the bus picks up and drops off on the south side of Strickland Hall.


How does parking work?

Downtown and Midtown offer various parking options at several locations to fit the needs of our residents. At Townhomes, parking is free and you’ll never have to worry about not finding a space.


What are amenities?

At Brookside, we are proud to have several world-class amenities. Downtown features a rooftop pool and bar, brand-new study center and the new hot tub Solstice Deck. Midtown features the rooftop pool alongside Midtown Dayclub, fitness and cardio gym, and a study center. Townhomes features two pools, hot tub, fitness center, a study center, a direct bus to campus and a sand volleyball court. And the best part – Brookside residents can use all of our amenities at any location!


What are the pool hours?

All Brookside Pools are open 9am-10pm *Seasonal Hours


Where is the study center and when is it open?

Brookside has a study center at each property. Midtown and Townhomes study centers are located in the Leasing Office buildings and Downtown's is located at 260 South Tenth St.
Study Center Hours are Monday - Sunday from 7 am - Midnight. There are extended hours during finals week.
Check your email and social media for updated times.


Where do I submit my grades?

Turn in grades to customerservice@liveatbrookside.com within 1 week of disbursement for the Academic Excellence program.


What is valet trash service

We are providing Valet Trash Service for Downtown and Midtown locations, so please do NOT leave trash bags lying on the balcony or in the breezeway, or you may be fined $25 per bag.
Step 1: Trash Prep
- One bag per pickup, no more than 25 lbs.
- Bag & Tie - place in the collection container
- No over-sized items i.e. furniture, large boxes, etc.
- No broken glass/sharp objects
- No loose trash
- No cat litter
- NOTE: No recycling pick up

Step 2: Trash Placement
- Trash bags must be placed in trash can provided at 5PM for pickup from 6-8PM. to avoid missing pick up.
- PLEASE ENSURE THE BAG IS IN THE TRASH CAN
- Trash can must be inside by 8:30 a.m. the next day to avoid getting a fine.
- There is no trash service on Tuesday and Saturday
- PLACE TRASH CANS OUT AT 5 P.M FOR PICKUP FROM 6-8PM.
- Look for specific guidelines and rules via email from Customer Service. If you need to dispose of larger items or more than one bag of trash during pick up, you can dispose of them in the dumpster located on the property, or keep the second trash bag in your unit and wait until the next pick up.
NOTE: No service on New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. For questions, call 573-815-7424.


I am locked out of my apartment, what do I do?

Lockouts are $50 during business hours and are $75 during after hours and weekends. Double check to see if you have your key or get in touch with your roommate first. For extra security, we will no longer be offering door codes. If you lose your access card, please stop by the leasing office for a replacement or call Customer Service at 573-815-7424.


What is an example of a non-emergency maintenance request?

We take all requests serious, but some have a higher emergency level that can wait until the next day.
See the examples below to determine if it can wait until office hours.
- Your sink or bathtub isn't draining properly.
- The A/C isn't kicking on, but it's 70 degrees outside.
- Your garbage disposal isn't working.
Non-Emergency maintenance requests may be submitted Monday-Friday 8am - 7pm by using the resident portal or calling 573-815-7424.


What are examples of an emergency maintenance request?

- There seems to be a pool of liquid forming and you didn't spill anything or just get out of the shower. (Might be a leak)
- You can see your breath or you're pretty sure you're being baked alive. (Most likely a HVAC malfunction if the temperature drops below 50 degrees or greater than 90)
If you are experiencing an emergency maintenance issue, please contact us at 573-815-7424 anytime day or night.


My internet isn't working, who do I call?

When you moved in you received a wifi card, on that card it will tell you if Mediacom handles your unit directly or if you can have Brookside Customer Service assist you. If you have misplaced this card, please call Customer Service.
Customer Service: 573-815-7424
Mediacom: 888-845-6245


My room has lost power, what do I do?

If there’s ever a time when an appliance or whole room totally loses power, a breaker may have tripped. Not to worry, it’s really simple to fix!
- Locate the breaker box. Depending on the style of your unit, breaker boxes can potentially be found in: your kitchen, laundry room, or downstairs front bedroom.
- Open the breaker box
- The switches inside should be labeled to tell you what they control and if one has been tripped, you’ll see that it is the opposite direction of all the others.
- If you see a tripped breaker, simply pull it completely into the “off” position and then flip it back into the “on” position.
- If that does not fix the problem, call 573-815-7424 and we will come figure it out!


Do you replace my light bulbs?

If it is an exposed light bulb within your reach, you are responsible for replacing those. We use 13 watt curly CFL bulbs; ceiling fans have a candelabra base, all others have a medium/standard base.
We will change bulbs that are covered or out of reach (Ex. first floor of 220 S. Tenth St.)


What about my smoke detector?

It wouldn’t hurt to have 9 volt batteries on hand for your smoke detector in case it has a low battery. Please don’t tamper with or remove smoke detectors in your unit, or you’ll be charged $35 to replace it. If you need help changing it, give us a call at 573-815-7424.


Can I be charged for repairs?

We want to make sure you feel comfortable and we pride ourselves on getting things fixed as soon as possible, but if there are any unnecessary (or worse, purposeful) damages, you’ll be charged to cover those costs.


What is allowed on my balcony?

There should be nothing stored in the front of your unit or on your balcony.
Townhomes Residences - Bikes, grills and approved outdoor furniture must be kept on your back patio.
Downtown and Midtown Residents - If you have a balcony, you can only have approved outdoor furniture. NO GRILLS ALLOWED. We have grills in the courtyards available for you to use. If you have any questions about furniture or something else, just call Customer Service at 573-815-7424.


How do I use the grills in the courtyards?

On the side of the grill there is a button and a timer. The button controls the propane and the timer controls how long the propane is on. To start the grill, set the timer to how long you will be cooking your food. Then pull the button. Next, open the top of the grill and use the controls on the front to start the flames.


Where can my friends park when they come visit?

If you live at Downtown and Midtown and your friends are not walking from MU's campus, they will need to utilize street parking (metered during the day) as on-site parking is exclusively for Brookside residents with permits. If you live at Townhomes, there is plenty of open parking spots near your unit for friends to visit.


Can I re-lease my unit?

If you will not be living in your apartment for an extended period of time, you may execute either a lease takeover or a sub-lease it to another individual. Most situations end up resulting in a lease takeover. Contact the leasing office if this is something you are interested in pursuing.


Where is the leasing office?

We have 3 leasing office locations in Columbia, MO.
Downtown is located above Shakespeare's at 825 Elm Street, Suite 201
Midtown is located at the corner of College and Walnut at 1221 East Walnut, Suite 107
Townhomes is located south of campus at 400 West Old Plank


When is the leasing office open?

The Leasing Office is open 7 days a week.
Monday - Friday: 9 am - 7 pm
Saturday: 10 am - 5 pm
Sunday: 12 pm - 4 pm


Is there a security deposit?

Some complexes may charge an up-front deposit and refund part of it at the end of the lease depending on the condition of the apartment. This can be frustrating for residents who can’t afford to spend up to a full month’s rent before moving in. Instead of a deposit, Brookside charges a one-time, non-refundable administrative fee of $250. This saves students money and doesn’t lead to confusion about refunds at move-out.


How do individual leases benefit the renter?

An individual lease is for a specific bedroom and a share of the living area instead of for the whole unit. This protects students so that they alone are responsible for their share of the rent or damages as opposed to being responsible for the entire apartment.


What are typical lease lengths?

Most leases are 12 months long. Some properties may offer shorter term leases as well. At Brookside, all of our leases are 11.5 months long from August 4 through July 15 with rent split into 12 equal installments.


What is a guarantor?

A Guarantor is a parent or guardian who will cover rental payments on behalf of the renter, should they go unpaid.


Why is location important?

Brookside’s locations can’t be beat. Be in the center of it all and walk across the street to campus from any of our Downtown buildings. Enjoy the best of the North Village Arts District at Midtown and be nearby all that Columbia has to offer including coffee shops, restaurants, music venues and nightlife. Or, if downtown living isn’t for you, come home to a community you willlove at Townhomes, which provides two direct buses to campus for classes, with added weekend and game day routes.


What is a crime-free housing complex?

Creating and providing a safe environment for students is our priority! As of December 2016, all 3 Brookside locations received the Columbia Crime-Free Multi Housing Program Certification. We are the first student housing complex to successfully complete the program! This program is completed with the Columbia Police Department.


What is access control?

At Brookside, all of our buildings are secured with swipe access control. This means that only residents and their guests can enter our residential and amenities buildings, providing a safer and more secure environment.


What is included in the rent?

Base rent includes major kitchen appliances (dishwasher, refrigerator, microwave, oven/stove) a washer/dryer and internet! Utilities and furniture are separate, optional packages.


When is rent due and how do I pay it?

Rent is officially due on the first of every month. The preferred method of payment is an ACH electronic transfer from a bank account. ACH payments are transferred on the 3rd day of the month unless the 3rd is a weekend or bank holiday. In those cases, they are transferred the next available day.
You may also pay rent with a check or money order. If you do so, there is a $20 check processing fee which will be added to each payment. Please add $20 to your owed rent amount when writing the check and be sure to include your name and Brookside address on your rent checks. Any checks received after the 3rd of the month will have a $10 per day late fee assessed.


How do I pay utilities?

With Brookside, you have the option to sign up for our all-inclusive utilities package at a set monthly amount. This covers water, sewer, electric and trash. Because we use an average system and not an electric cap, less than 3% of our residents ever get charged extra for utilities, far fewer than our competitors.


Can I get furniture with my apartment?

Yes you can! Many complexes will provide either full furniture to all residents or no furniture at all. At Brookside, we let you choose. Our optional furniture package comes with high-quality queen size beds and mattresses, dressers, nightstands, sofas, love seats, barstools and coffee tables from Ashley Homestore.


How does parking work?

Downtown and Midtown offer various parking options at several locations to fit the needs of our residents. At Townhomes, parking is free and you’ll never have to worry about not finding a space.


What is roommate matching?

Roommate Matching is the process by which residents who have an empty room in the unit they signed for can be matched with other individuals who are looking for open bedrooms. If you are interested in matching into an open spot, all you have to do is stop by the leasing office and complete a questionnaire with some basic info on your likes and habits.


What are amenities?

At Brookside, we are proud to have several world-class amenities. Downtown features a rooftop pool and bar, brand-new study center and the new Solstice Deck opening in 2018. Midtown features a rooftop pool and bar, fitness and cardio gym, and a study center. Townhomes features two pools, hot tub, fitness center, a study center, 2 direct buses to campus and a sand volleyball court. And the best part – Brookside residents can use all of our amenities at any location!


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